Celebrating 2 wonderful years of Free Computer Advice and Support service

Time flies when you are having a great time. It has been two years since we started the free computer advice and support service in partnership with AgeUK Suffolk. The service is offered at the well-equipped and friendly AgeUK Ipswich help centre in Ipswich Town Centre. The service has gone from strengthen to strengthen since launched in July 2015. It has been very popular and often gets fully booked for weeks! So this month we are celebrating our 2 years anniversary.

Following Lxpert’s founding mission, the free computer advice and support service was launched with one goal in mind – “to help people get online and use technology”. We are very proud to say that we certainly have achieved that.

Great achievements

To-date, we have held 92 sessions, helped more than 291 customers and contributed over 276 hours of volunteering time. Our customers found the service friendly and helpful and we consistently received top marks feedback. They also told us that they would use the service again and would recommend it to their friends and family.

Invaluable help provided

The enquiries we received cover many areas of computing. No two sessions were the same which made it fun and challenging. For instance, in terms of learning, we taught our customers how to use computer and tablet, use email, find information online, watch catch-up TV and plan holidays and travel journeys. In terms of advice, we provided guidance on how to get online and what equipment such as a laptop or a tablet would be most suitable. In terms of support, we helped our customer to setup their equipment as well as to fix/repair them. Most importantly, we were here to help them demystify the digital world and gain confidence in using technology.

Testimonials

Here are a few quotes from our customers:

• "I feel very comfortable learning about the Internet here. Thank you very much."
• "Excellent service. I like the explanation given. Really appreciate the help I received. Thank you very much."
• "Friendly. Easy going. No pressure. True expert. I learnt something today. Too good to be true! "
• "I love the friendliness of the expert and the staff here. Not too stiff and starchy!"
• “Very personal. Patient and pleasant. Certainly learnt a few things! More aware of what I suppose to be doing.”
• "Tell your friends and relatives to come here to get help. The expert is always very helpful."

Donations

Moreover, we have helped AgeUK raised over £531 donations to-date. Although not a huge sum of money, every penny raised helps change a local life. The poster below shows how the money can help change a local life.

In the news

The service was featured on the local newspapers and radio. What’s more can we ask for?

Free computer help service announcement on the Ipswich Star 2016

East Anglian Daily Times feature article "Change your life for the better by gaining the digital skills you need" published on 12 June 2017. Find out more here.

Looking ahead

We are very proud of what we have achieved together and we are looking into expanding this service so that more people can benefit from it - for instance offering more help sessions, running special classes for absolute beginners and organising computer clubs. So watch this space!

Thank you

Finally, I would like to thank all our customers, our IT experts (lxperts), Lxpert team, AgeUK Suffolk team and people in the local community for all your support. We couldn’t do it without you. Thank you.

Kennedy

Founder and CEO

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